There are an estimated 12 million small retailers such as Prabhu Stores, meeting customer needs in every nook and cranny of the country. They are now the focus of two transformational forces — one that seeks to modernise such stores, using technology to bestow the efficiencies and tactics of modern retail, and another that seeks to make them the pulsating nerve centres of a coming ecommerce and digital payments revolution focussed on smaller cities and beyond, by hooking them up to virtual hubs ..

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Amazon said Monday that it would contribute as much as $10,000 if employees want to leave the company and form new U.S. start-ups centered on delivering packages. Amazon said it would also pay these people the equivalent of three months of their most recent gross salaries when they were working for the company.

The offering follows the company’s previous efforts to discourage its workers from staying if they don’t want to stay. CEO Jeff Bezos talked about the company’s “Pay to Quit” program in a shareholder letter five years ago, and now the company is going further.

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Research in banks and real estate companies points to two effective ways to break a pattern of abusive supervision. One is to decrease your dependence on your boss. If you can minimize interaction, they can’t do as much harm. The other is to increase your boss’s dependence on you. If they need you, they’re less likely to treat you like dirt.

If all else fails, Dr. Sutton has a tip for changing your attitude toward the situation: Pretend you’re a specialist in jerks, and think about how you’re “really lucky to see this spectacular, amazing specimen.”

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