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Exploring the Evolution and Impact of Input Metrics: A Journey from Human Communication to AI Enhancement

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In the dynamic landscape of business and personal growth, one element that has consistently captivated my interest is the concept of input metrics. These are the quantifiable factors that we can directly manipulate and adjust to guide our trajectory towards desired outcomes. In this exploration, we’ll traverse the evolution of input metrics in the context of human communication, thinking, and action, with a special emphasis on the transformative role of Artificial Intelligence (AI).

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The Foundation: Understanding Input Metrics

As I’ve extensively discussed in my book ‘Directing Business’, input metrics serve as the levers we can pull to instigate change and achieve our objectives. They represent the actionable steps we can take, the strategic initiatives we can implement, and the resources we can deploy. In the business sphere, input metrics are indispensable for informed decision-making and effective strategy formulation. They offer a tangible mechanism to monitor progress, evaluate performance, and make necessary course corrections along the journey.

The Evolution of Communication: From Symbols to AI

Communication has been a fundamental pillar of human civilization, evolving from rudimentary symbols etched on cave walls to the intricate digital systems we employ today. This evolution has had a profound impact on the development and application of input metrics. As our methods of communication have become more sophisticated and nuanced, so too have our tools for measuring, influencing, and predicting our actions and their subsequent outcomes.

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The Human Endeavor: Thinking, Acting, and Communicating

The way humans think, act, and communicate forms the bedrock of our societies and cultures. These fundamental activities shape the way we utilize and interpret input metrics. For instance, our cognitive processes guide the selection of relevant metrics, our actions determine how we manipulate these metrics, and our communication skills influence how we disseminate and interpret metric-driven insights. Understanding these dynamics is crucial for leveraging input metrics effectively.

The Role of AI in Enhancing Input Metrics

In the contemporary world, AI has emerged as a game-changer across numerous fields, including the realm of input metrics. AI technologies, with their ability to process and analyze vast amounts of data, can uncover patterns and insights that would be impossible for humans to detect. This capability has revolutionized the use of input metrics, enhancing their accuracy, efficiency, and applicability, and opening up new avenues for innovation and growth.

Sales Scenario: A Concrete Example

To illustrate the power of input metrics, let’s consider a sales scenario. Suppose a company aims to increase its sales volume. The input metrics might include the number of sales calls made, the duration of each call, and the strategies employed to close deals. By meticulously tracking and adjusting these metrics, the company can directly influence its sales outcomes, driving growth and profitability. This example underscores the practical utility of input metrics in real-world situations.

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Sales Scenario: A Concrete Example with AI and ML

To illustrate the power of input metrics, let’s consider a sales scenario involving two individuals: Alex, a sales representative, and Jordan, a potential client.

Stage 1: Lead Generation and Initial Contact

The journey begins even before Alex meets Jordan. Utilizing AI and machine learning, Alex’s company analyzes data from various sources—social media interactions, website visits, and engagement with previous marketing materials—to identify potential leads. Jordan’s company emerges as a strong candidate due to its engagement patterns and expressed needs that align with Alex’s offering. An AI-driven tool sends a personalized invitation to Jordan for the networking event where Alex and Jordan eventually meet, setting the stage for their informal pitch.

Stage 2: Informal Pitch and Data Capture

During their meeting, Alex’s wearable device records their conversation, capturing the nuances of their dialogue. This moment is crucial as it marks the transition from a potential lead to an engaged prospect through a personalized interaction that lays the foundation for the sales process.

Stage 3: Proposal Generation

Immediately after their conversation, the AI system processes the recorded data to generate a comprehensive, personalized proposal. This document not only reflects the informal pitch but also includes enriched content like product specifications, testimonials, and tailored pricing plans. The speed and accuracy of this process ensure that Jordan’s interest is captured at its peak, fostering a strong impression of Alex’s company’s efficiency and attentiveness.

Stage 4: Proposal Delivery and Engagement

Jordan receives the proposal swiftly, reinforcing the positive impression made during the initial meeting. The proposal is designed not just to inform but also to engage, with interactive elements like clickable demos and links to schedule a follow-up meeting directly in Alex’s calendar. This stage epitomizes the blend of human touch with technological precision, offering a personalized experience that respects the client’s time and preferences.

Stage 5: Follow-Up and Deep Dive

Leveraging insights from the initial conversation, Alex follows up with Jordan, offering a deeper dive into how their solution addresses Jordan’s specific challenges. This may involve a detailed presentation, a demo, or a trial period, facilitated by tools that track engagement and gather feedback, further refining the understanding of Jordan’s needs and preferences.

Stage 6: Negotiation and Customization

As Jordan shows interest in proceeding, negotiation begins. Here, AI tools analyze data from similar past sales to advise Alex on negotiation strategies, pricing models, and customization options that have succeeded with similar clients. This data-driven approach enables Alex to present a compelling, customized offer that aligns with Jordan’s expectations and budget constraints.

Stage 7: Closing the Deal

With the negotiations concluded satisfactorily, Alex and Jordan move to close the deal. Digital contract tools enable the seamless signing of agreements, while automated systems prepare for the onboarding process. The efficiency and transparency of this stage reflect the culmination of a process where every step is enhanced by data capture and utilization.

Stage 8: Post-Sale and Relationship Building

After the sale, the journey continues with customer onboarding, support, and relationship management. The same AI technologies that facilitated the sale now ensure Jordan’s successful adoption of the product and satisfaction. Automated follow-ups, satisfaction surveys, and usage analytics feed back into the system, ensuring that Jordan remains engaged and satisfied, and providing valuable data to refine future sales processes.

This expanded scenario demonstrates how integrating advanced data capture and utilization technologies throughout the sales cycle can transform every stage, from lead generation to post-sale support. By ensuring that no valuable interaction or piece of information is lost, and by maximizing the relevance and personalization of every communication, such technologies not only streamline the sales process but also significantly enhance the client experience, leading to better outcomes for both the sales team and the client.


In conclusion, input metrics are a powerful tool for driving business strategies and personal growth. They provide a tangible way to influence our actions and outcomes, from the boardroom to our daily lives. The futuristic sales scenario involving Alex and Jordan perfectly illustrates the transformative power of AI-enhanced input metrics in real-world contexts. As we continue to embrace and harness these technologies, we are set to redefine the boundaries of what we can achieve in business and beyond.

The Journey of Understanding Karma: A Personal Perspective

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Life is a journey of learning and understanding, and one of the most profound concepts I’ve grappled with is Karma. My journey with Karma began with the Bhagavad Gita, continued with the teachings of Puttaparthi Sai Baba, and was further shaped by my reflections on a Quora post, my understanding of Nishkama Karma, and the teachings of Shirdi Sai Baba.

The Bhagavad Gita and Karma

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My first encounter with the Bhagavad Gita was during my school days at Satya Sai Vidya Vihar. The Bhagavad Gita was part of our curriculum, and I found myself memorizing verses without fully understanding their depth. One concept that particularly intrigued me was Karma Yoga, the path of selfless action. I was puzzled by the idea that all actions lead to outcomes, both good and bad. If that’s the case, why should we do anything at all?

Puttaparthi Sai Baba’s Teachings

author (in circle) with Puttaparthi Sai Baba

Years later, I had the opportunity to meet Puttaparthi Sai Baba, a spiritual leader revered by many. I asked him the question that had been bothering me: “Why should we perform actions (Karma), when any action can potentially lead to negative outcomes?” His answer was simple, “Why worry about it, just do your duty (Karma).”

At first, I found his words difficult to comprehend. But as I reflected on my life choices and the things I’ve said no to, I realized that the essence of Karma is not about the outcome, but about being independent of others. Even if something goes against what’s considered normal, you should still stick to your duty and act.

Reflections on a Quora Post

In my quest to understand Karma, I stumbled upon a post on Quora that offered a unique perspective. The author of the post questioned why corrupt people, despite their apparent success, are enmeshed in a web of heavy karma. They misuse their position for self-gratification, neglecting their responsibility to work for the welfare of others.

On the other hand, the author suggested that those who are struggling have chosen their circumstances as lessons. These struggles are teaching them resilience, self-independence, and survival instincts. These struggles are tests that one needs to pass to master the soul lessons. This perspective on Karma, as shared by the author, resonated deeply with me.

Nishkama Karma

Nishkama Karma, or selfless action, is a concept that resonates deeply with me. It’s about performing your duty without attachment to the outcome. This aligns with the teachings of Puttaparthi Sai Baba and the Bhagavad Gita. It’s not about the fruits of our actions, but about doing our duty with sincerity and dedication.

Shirdi Sai Baba and Karma Yoga

Shirdi Sai Baba, another revered spiritual leader, was a living embodiment of Karma Yoga. He performed acts of charity, healed the sick without charging any fees, and lived a humble life. His actions were driven by an altruistic motive, often resulting in personal suffering to alleviate the pain of others. His life was a testament to the principles of selfless action and universal love, serving as an inspiration to all who came to know him.


My journey of understanding Karma has been a deeply personal and transformative one. It has taught me that Karma is not about the outcomes of our actions, but about performing our duty with sincerity and dedication. It’s about selfless action and universal love. And most importantly, it’s about living life on our own terms, independent of others.

The Power of the Written Word: From Bezos to Batman

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In the world of business, communication is key. But how we communicate can make all the difference. Let’s take a look at two very different approaches to communication: one from the world of tech, and one from the world of… well, Batman.

The Bezos Memo

First, let’s talk about Jeff Bezos, the founder and former CEO of Amazon. Bezos is known for his unique approach to meetings. Instead of PowerPoint presentations, Bezos introduced a new concept: the six-page memo.

These memos are read silently by attendees for the first 30 minutes of the meeting. The idea is that writing a memo forces the author to clarify their thinking and provide more context and detail. This, in turn, allows for a better discussion. It’s a method that’s been praised for its effectiveness and has even been adopted by other CEOs, like Twitter and Square’s Jack Dorsey.

The Grant Perspective

Organizational psychologist Adam Grant has a similar perspective on the power of writing. He believes that the best way to gauge the quality of someone’s ideas isn’t to listen to them talking, but to read their writing. According to him, compelling speakers can mask weak logic with strong charisma, but putting key points on a page exposes flawed reasoning. This perspective aligns perfectly with the Bezos memo concept. Writing a memo requires you to break down your idea, examine each component, and then assemble it in a way that others can understand.

The Batman Memo

Now, let’s take a detour to Gotham City. In the movie “Batman Begins,” there’s a memorable quote: “Didn’t you get the memo?” This line is delivered by Lucius Fox after a major power shift in Wayne Enterprises. While this quote is delivered in a very different context, it humorously underscores the importance of clear communication. After all, if you don’t get the memo, you might just find yourself out of the loop, or worse, out of a job!

The Power of the Memo

So, what can we learn from Bezos, Grant, and Batman? Whether you’re running a tech giant, exploring a swarm of ideas, or navigating the corporate world of Gotham, clear and effective communication is crucial. And often, that communication is most powerful when it’s written down.

Writing, whether it’s in the form of a memo, a report, or a simple email, forces us to clarify our thinking, articulate our ideas effectively, and ensure everyone’s on the same page. It’s a tool that can transform meetings, influence decisions, and even shape the direction of a company.

So next time you’re preparing to share an idea or a plan, consider the power of writing. It might just be the tool you need to communicate effectively, influence others, and drive change. And hey, it might even save you from a Batman-style takedown.