Category Archives: Doing Business

Patience and Respect: Lessons from Internet Repair and Sai Baba’s Wisdom

image generated by author and DALL-E.3

In our fast-paced digital world, we often take for granted the conveniences that modern technology provides—until they suddenly disappear. What happens when our internet connection fails, and we’re forced to confront our dependency and impatience? A simple internet repair incident offers profound life lessons that surprisingly align with the timeless wisdom found in Shirdi Sai Baba’s teachings about patience, respect for labor, and recognizing the value in every interaction.

When the Connection Fails: A Lesson in Humility

Yesterday, I spotted two technicians working diligently on a utility pole outside my home. Soon after, the dreaded red light on my router confirmed my fears—the internet was down. When I approached them, they assured me service would be restored within a couple of hours.

Three and a half hours later, with no connection in sight despite their announcement that work was complete, my initial calm gave way to frustration. Drawing on outdated knowledge from my previous experience in the tech industry, I began to argue: “I didn’t ask for this junction box replacement. You did this work, so you need to fix it.”

When one of the technicians offered to check my apartment, I resisted. “The problem is on the pole, not in my home,” I insisted, clinging to my assumptions about the source of the problem.

Eventually, I relented and allowed the technician inside. Though he wasn’t particularly communicative, he worked methodically, using a device connected to my router to communicate with his colleague at the pole. Within minutes after he left, the green light returned, and my internet connection was restored.

In that moment of reflection between frustration and resolution, I realized something important: these two men had been working in the hot sun for nearly four hours while supervisors came and went. They had their own methods and expertise that I had initially dismissed because they didn’t align with my preconceived notions.

The Wisdom in Recognizing Value

This experience revealed three important truths:

  1. Knowledge requires constant updating to remain relevant
  2. Past conditioning can cloud our judgment and prevent us from seeing situations as they truly are
  3. All honest labor deserves respect and fair compensation

As the internet returned, I remembered Shirdi Sai Baba’s wisdom about compensating hard work. In a simple gesture of gratitude and respect, I brought the technicians water bottles—a small acknowledgment of their effort and expertise.

Sai Baba’s Teachings on Valuing Labor and Patience

This personal experience echoes the profound wisdom found in Chapters 18 and 19 of the Sai Satcharitra, where Baba emphasizes the importance of properly valuing others’ work and exercising patience.

In these chapters, Baba demonstrates the principle of fair compensation through his own actions. When workers brought him a ladder to climb onto a roof, he immediately paid them two rupees each—a generous amount at that time. When questioned about this generosity, Baba explained: “Nobody should take the labor of others in vain. The worker should be paid his dues, promptly and liberally.”

The Twin Virtues: Faith and Patience

Throughout these chapters of Sai Satcharitra, Baba emphasizes two essential qualities for spiritual growth: Nishtha (Faith) and Saburi (Patience). When instructing an elderly woman named Radhabai who was determined to receive spiritual guidance from him, Baba shared the story of his own spiritual journey:

“I gave these two paise or things to him [his Guru]—Firm Faith and Patience or perseverance—and he was pleased,” Baba explained. “Saburi (Patience) is the other paise. I waited patiently and very long on My Guru and served him. This Saburi will ferry you across the sea of mundane existence.”

Baba describes patience as “the manliness in man” that “removes all sins and afflictions, gets rid of calamities in various ways, and casts aside all fear, and ultimately gives you success.” He further explains that “Nishtha (Faith) and Saburi (Patience) are like twin sisters that love each other very intimately.”

Modern Applications of Ancient Wisdom

The parallels between my internet repair experience and Sai Baba’s teachings are remarkably clear:

  1. Respect for expertise: Just as Baba taught respect for all forms of service, I learned to respect the technicians’ methods and expertise, even when they differed from my expectations.
  2. Patience in frustration: Baba emphasized Saburi (patience) as essential for navigating life’s challenges. My impatience with the repair process only created unnecessary tension and did nothing to speed the resolution.
  3. Fair compensation: Baba demonstrated the importance of promptly and generously acknowledging others’ work. My simple act of offering water mirrored this principle in a small way.
  4. Openness to learning: Baba taught that true wisdom comes from remaining open to new knowledge. My experience reminded me that my past knowledge needed updating and that I could learn from those I initially underestimated.

Breaking Down Barriers of Differentiation

Perhaps most importantly, Baba’s teaching about breaking down the walls of differentiation resonates deeply with this experience: “Demolish the wall of difference that separates you from Me and then the road for our meeting will be clear and open. The sense of differentiation, as I and thou, is the barrier that keeps the disciple away from his Guru.”

In my interaction with the technicians, I initially created a barrier through my assumptions about their capabilities and methods. Only when I let go of these assumptions—demolishing the wall of difference—could the problem be resolved.

Living the Lessons

Sai Baba’s instruction to “receive well and treat with due respect” anyone who comes to us applies perfectly to this modern encounter. His guidance reminds us that “unless there is some relationship or connection, nobody goes anywhere.” There was a purpose in this interaction, a lesson to be learned about patience, respect, and the value of every person’s contribution.

As we navigate our technology-dependent world, these timeless teachings from Sai Baba offer a valuable framework for maintaining our humanity and finding deeper meaning in even the most mundane interactions. The next time your internet fails or you face a service disappointment, consider it an opportunity to practice Saburi and to recognize the value in every person’s labor—a small but significant step toward embodying the wisdom that Sai Baba shared with his devotees over a century ago.

In Baba’s own words: “Let anybody speak hundreds of things against you, do not resent by giving them any bitter reply. If you always tolerate such things, you will certainly be happy. Let the world go topsy-turvy; you remain where you are.”

Perhaps our greatest modern challenges aren’t technological failures, but tests of our patience, understanding, and respect for others—opportunities to apply ancient wisdom to contemporary life.

Chuck Feeney: The ‘Giving While Living’ Billionaire

“There’s no shortage of people who would need help. That’s a market that will always exist.” – Chuck Feeney (1931-2023)

image created by the author and DALL.E-3

In the world of philanthropy, few names resonate as profoundly as that of Chuck Feeney. A once-secretive billionaire, Feeney co-founded Duty Free Shoppers and amassed a fortune which he then chose to donate to causes worldwide. His life and actions exemplify the philosophy of “giving while living”, inspiring countless others to follow in his footsteps.

Known as the “James Bond of Philanthropy”, Feeney made it his mission to donate all of his wealth during his lifetime. His journey began with the Duty Free Shoppers Group, which grew to become a cornerstone of his fortune. However, unlike many of his peers, Feeney chose not to hoard his wealth but instead, directed it towards causes that held significance for him through his foundation, The Atlantic Philanthropies. His final act of generosity was aimed at providing better opportunities for Northern Irish children, reflecting his unwavering commitment to education.

Feeney’s life philosophy echoes the timeless message in the film “Groundhog Day”. Just like the protagonist in the film who finds himself living the same day over and over again but chooses to use this opportunity to improve himself and the lives of those around him, Feeney too, with his immense wealth, had the capability to live a life of luxury over and over again. But instead, he chose to improve the lives of others.

His philosophy of “giving while living” also resonates with the teachings of Sai Baba, as illustrated in the Sai Satchritra – Chapter XIV. Sai Baba, much like Feeney, practiced the virtues of charity and detachment from material wealth, teaching his devotees the value of giving without attachment. Sai Baba would accept dakshina from his followers, only to distribute it entirely by the end of the day, becoming a poor fakir by the next morning. Each day was a new life for this yogi, embodying the principles of living in the present and non-attachment to material wealth. Similarly, Feeney demonstrated these principles, giving away his entire fortune not for recognition or rewards, but with the aim of making a positive difference

Feeney’s life story is so compelling that George Clooney has reportedly considered adapting it for the silver screen. His actions remind us of the timeless message – that true fulfillment comes not from material possessions but from the act of giving and making a difference in others’ lives.

As we reflect on the life and legacy of Chuck Feeney, his words remind us of the everlasting need for help and support in our world. His legacy continues to inspire us all to give more, to give sooner, and to know that the act of giving, in itself, is the greatest reward.

For an in-depth understanding of Chuck Feeney’s life and philosophy, you can refer to the following resources:

Embracing Tranquility in Leadership: Insights from Thyagaraja’s “Saantamu Leka”

image generated by the author and DALL.E-3

In the symphony of leadership, the notes of tranquility often get overshadowed by the crescendos of decision-making and the fortissimos of innovation. Yet, it is in the quietude of a leader’s mind that the most profound strategies are composed. Thyagaraja’s “Saantamu Leka,” a kriti in Raga Sama, resonates with this truth, harmonizing the ancient wisdom of spirituality with the modern cadences of leadership.

The Essence of “Saantamu Leka”

Thyagaraja, in his kriti, articulates a fundamental principle: without inner peace, there is no true comfort. This message is not just a spiritual axiom but a strategic imperative for leaders. The kriti unfolds this theme through its verses, emphasizing that wealth, family, knowledge, and rituals are but dissonant chords without the melody of tranquility.

Leadership Lessons from the Kriti

The blog “Thyagaraja Vaibhavam” delves deeper into the kriti, offering insights that are particularly pertinent for leaders. It speaks of “upasantamu,” a state of calm that is essential for liberation from the cyclicality of action and reaction—a concept that leaders can apply to break free from reactive patterns and cultivate a proactive mindset.

The Confluence of Music and Message

Raga Sama, known for its soothing quality, underscores the kriti’s message musically. For leaders, this serves as a metaphor for the harmony that arises from a tranquil mind—a state from which vision and clarity emerge.

In Conclusion: The Leader’s Quest for Peace

“Santamu Leka” is a timeless ode to the power of peace. It teaches leaders that the true measure of success is not just in outcomes but in the serenity with which one navigates the complex dynamics of business and life.

A Cinematic Parallel

In the spirit of movies and management, consider the calm demeanor of Atticus Finch in “To Kill a Mockingbird” or the composed resolve of Captain Jean-Luc Picard in “Star Trek.” Their tranquility in the face of turmoil is their strength, much like the peace Thyagaraja espouses.

As you lead, let the tranquility that “Saantamu Leka” advocates be your guide. It is in the silent beats of reflection that the true rhythm of leadership is found.