Category Archives: IT

1-By Laksh, Enterprise, Etc.

Performance measurement in Govt.Sector

Performance measurement in the Government Sector

If you don’t measure results, you can’t tell success from
failure.
If you can’t see success, you can’t reward it.
If you can’t reward success, you’re probably rewarding
failure.
If you can’t see success, you can’t learn from it.
If you can’t recognize failure, you can’t correct it.
If you can demonstrate results, you can win public support.
     From Reinventing Government by David Osborne and Ted Gaebler

What is Performance Measurement
¼br /> Performance measurement is the regular collection of specific information regarding the results of organization services. It includes the measurement of the kind of job we are doing, and addresses the effect our efforts are having in our community. Together with strategic planning, benchmarking and continuous improvement, performance measurement forms the nucleus for managing for results.

In general, a good performance measurement system should be able to provide answers for the following questions.

  • What was achieved?
  • How efficiently was the work done?
  • How were citizens helped by the effort

Why measure performance

The most powerful reason for measuring performance is that citizens are continually demanding more responsive and competitive government.

In general, governments that measure performance do so because it

  • Supports strategic planning and goal setting
  • Strengthens accountability
  • Enhances decision-making
  • Improves customer service
  • Assists governments in determining effective resource use

What to measure
Performance measures should directly or indirectly relate to—financial considerations, customer satisfaction and results.

Outcome(Results/Impact): Identifies the actual impact or public benefit of an agency’s actions (results or impact) 
Eg.Percentage of Clients Rehabilitated, Percentage of Entities In Compliance With Requirements,Percentage of Licensees With Validated Complaints etc

Output(Volume):Counts the goods and services produced by an agency (volume or workload) 
Eg.Number of Clients Served, Number of Inspections Conducted, Number of License Applications Processed etc

Efficiency: Identifies the cost, unit cost, or productivity associated with agiven outcome or output
Eg.Average Cost Per Client Served,Average Cost Per Inspection,Average Time to Process License Applications etc

Explanatory/Input: Shows the resources used to produce services and displaysfactors that affect agency performance
Eg.Number of Clients Eligible for Services,Number of Entities Subject to Inspection or Regulation,Number of License Applications Received etc

Examples of Outcome versus Output Measures
Performance Measure (outcome) and Workload Measure (output)
Percentage of delinquents who are successful in independent living(outcome) and Number of delinquents who are released(output)
Percentage of female students exiting programs successfully(outcome) and Number of female students participating in educational programs(output)
Release and generation of industrial waste as a percent of 2002 levels(outcome) and Number of industrial waste permits issued(output)

System for Performance measurement
An IT solution that enables performance measurement should have the following components

  • Data collection
  • Data analysis
  • Reporting
  • Comparison of Planned and Actual performance
Enterprise

Hyperion plans for India

Hyperion Solutions, a provider of Business Performance Management (BPM) software, has decided to have its own subsidiary in India soon. The Indian subsidiary – Hyperion Systems India Pvt Ltd – which is yet to be registered, would have sales offices in Bangalore and Mumbai, informed a top official of the US-headquartered company.

Hyperion has about 30 clients in India which include Reliance Industries, Maruti Udyog, Toyota, Bharati, Hutch, IBM, Citigroup, Aditya Birla Group and American Express. The company currently operates in 45 countries and has 2,500 people in its pay roll. According to IDC, the market size for BPM software in India is presently $10-11 million. 

Related link: http://business-standard.com/search/storypage_new.php?leftnm=lmnu1&leftindx=1&lselect=1&autono=219002

1-By Laksh, Enterprise, IT

ERPMS-A primer

Elected representatives all over the country are the pillars of democracy and are the primary interfaces with the public administration. These representatives play a very important role in the overall governance and hence should be a part of any e-governance initiatives. However, while there are several solutions that are deployed or being developed as a part of the state and central e-governance initiatives, there is no software that automates the functions and processes of these representatives. The lack of such software puts the elected representatives in a certain disadvantage, as they do not have real-time information about their constituency.

Elected Representatives Process management system (ERPMS) aims to fill that gap and bring the representatives to the forefront of e-governance initiatives. This not only allow the representatives to stay in touch with their constituents but also gives a fillip to the overall e-Governance initiatives as they are the key stakeholders in policy making process.

ERPMS is a comprehensive system
· It automates the entire back-office of an elected representative from his/her electoral segment point of view
· It offers a comprehensive tracking, reporting and performance management system
· It becomes a 24×7 virtual interface to the constituents and the elected representatives providing the 3Cs—content, communication and collaboration
· It captures all the data related to the day to day functioning and offers analysis for future planning and decision-making.

 

Features of ERPMS

· Issue/Request/Grievance management

o Reference through Unique ID
o Complete life cycle attachment
o Village level analysis drilled down from constituency level
o Request type Analysis
o Request status Analysis—Open, Closed, Pending and Delayed
o Constituent based Analysis
o Vertical Collaboration- Constituents and Elected Representatives

· Tracking and monitoring of the schemes
o Top down and bottoms up planning
o Measures based monitoring

· Knowledge management
o Process centric knowledge storing and retrieval
o E-mails, reports, Surveys etc.

· Team communication
o Organization chart based calendar
o E-mail
o Alerts

· Employee/Team management
o Profiles
o Performance measurement

· Process centric collaboration
o Vertical Collaboration-Constituents and Elected Representatives

· Information center
o Information catalogue

· Feedback and Learning
o Survey forms
o Survey analysis

Softrack.net, the core of ERPMS, is a product of several years of research and development, was developed and designed with the user in mind—ensuring user satisfaction and rapid adoption by both power and novice use.

Softrack is a 100% web based application on .net® platform
With Softrack.net the organizations can
· Capture all the data resulting out of the business functions.
· Fix measures across the organization at all levels (both process and person)in line with the business goals.
· Monitor the organization’s performance (both process and person) real-time.
· Generate variety of reports.
· Receive personalized alerts on the measures set.
· Create a knowledge repository for future use.

Once installed on a Windows Server, anyone within the Softrack.net’s network can enter data and view reports. If the server is hosted on the Internet, the same power is available to all the privileged users. Incidentally, Softrack.net is ranked one of the top 10 .net® solutions in India. This speaks volumes about the technology depth of Softrack.net and its adherence to the .NET® technology framework.

More details at http://www.vortexindia.com