Category Archives: Enterprise

Enterprise

Hyperion plans for India

Hyperion Solutions, a provider of Business Performance Management (BPM) software, has decided to have its own subsidiary in India soon. The Indian subsidiary – Hyperion Systems India Pvt Ltd – which is yet to be registered, would have sales offices in Bangalore and Mumbai, informed a top official of the US-headquartered company.

Hyperion has about 30 clients in India which include Reliance Industries, Maruti Udyog, Toyota, Bharati, Hutch, IBM, Citigroup, Aditya Birla Group and American Express. The company currently operates in 45 countries and has 2,500 people in its pay roll. According to IDC, the market size for BPM software in India is presently $10-11 million. 

Related link: http://business-standard.com/search/storypage_new.php?leftnm=lmnu1&leftindx=1&lselect=1&autono=219002

1-By Laksh, Enterprise, IT

ERPMS-A primer

Elected representatives all over the country are the pillars of democracy and are the primary interfaces with the public administration. These representatives play a very important role in the overall governance and hence should be a part of any e-governance initiatives. However, while there are several solutions that are deployed or being developed as a part of the state and central e-governance initiatives, there is no software that automates the functions and processes of these representatives. The lack of such software puts the elected representatives in a certain disadvantage, as they do not have real-time information about their constituency.

Elected Representatives Process management system (ERPMS) aims to fill that gap and bring the representatives to the forefront of e-governance initiatives. This not only allow the representatives to stay in touch with their constituents but also gives a fillip to the overall e-Governance initiatives as they are the key stakeholders in policy making process.

ERPMS is a comprehensive system
· It automates the entire back-office of an elected representative from his/her electoral segment point of view
· It offers a comprehensive tracking, reporting and performance management system
· It becomes a 24×7 virtual interface to the constituents and the elected representatives providing the 3Cs—content, communication and collaboration
· It captures all the data related to the day to day functioning and offers analysis for future planning and decision-making.

 

Features of ERPMS

· Issue/Request/Grievance management

o Reference through Unique ID
o Complete life cycle attachment
o Village level analysis drilled down from constituency level
o Request type Analysis
o Request status Analysis—Open, Closed, Pending and Delayed
o Constituent based Analysis
o Vertical Collaboration- Constituents and Elected Representatives

· Tracking and monitoring of the schemes
o Top down and bottoms up planning
o Measures based monitoring

· Knowledge management
o Process centric knowledge storing and retrieval
o E-mails, reports, Surveys etc.

· Team communication
o Organization chart based calendar
o E-mail
o Alerts

· Employee/Team management
o Profiles
o Performance measurement

· Process centric collaboration
o Vertical Collaboration-Constituents and Elected Representatives

· Information center
o Information catalogue

· Feedback and Learning
o Survey forms
o Survey analysis

Softrack.net, the core of ERPMS, is a product of several years of research and development, was developed and designed with the user in mind—ensuring user satisfaction and rapid adoption by both power and novice use.

Softrack is a 100% web based application on .net® platform
With Softrack.net the organizations can
· Capture all the data resulting out of the business functions.
· Fix measures across the organization at all levels (both process and person)in line with the business goals.
· Monitor the organization’s performance (both process and person) real-time.
· Generate variety of reports.
· Receive personalized alerts on the measures set.
· Create a knowledge repository for future use.

Once installed on a Windows Server, anyone within the Softrack.net’s network can enter data and view reports. If the server is hosted on the Internet, the same power is available to all the privileged users. Incidentally, Softrack.net is ranked one of the top 10 .net® solutions in India. This speaks volumes about the technology depth of Softrack.net and its adherence to the .NET® technology framework.

More details at http://www.vortexindia.com

Enterprise, IT

What is a balanced scorecard

What is a balanced scorecard?
Balanced Scorecard is a multi-dimensional framework created by Dr. Robert Kaplan and Dr. David Norton that uses measurement to describe an organization’s strategy.

Kaplan and Norton identified four perspectives each representing an important face of the organization. They are
Ø Financial
Ø External customer
Ø Internal process
Ø Innovation and Learning

These four perspectives are designed to balance
Ø The financial and the non-financial aspects
Ø Current performance with the future
Ø Short-term Vs Long-term goals

Some key terms
1. Perspectives
A perspective is a component into which the strategy is decomposed to drive implementation. Typically, there are four perspectives; financial, customer, internal and learning and growth. Others may be added or replace these based on a specific strategic need. A perspective is a major element of the strategy often representing a stakeholder category or point of view.
2. Objectives
An objective is a statement of strategic intent. An objective states how a strategy will be made operational. Generally, the objectives form the building blocks for the overall strategy of the organization.

3. Measures
A measure is a performance metric that will reflect progress against an objective. A measure must be quantifiable. The measures communicate the specific behavior required to achieve the objective and become the actionable statement of how the strategic objective will be accomplished. Leading measures are predictors of future performance, while lagging measures are outcomes.

4. Targets
A target is a quantifiable goal for each measure. The set of targets found on the Balanced Scorecard become the overall goals of the organization. Targets create opportunity to succeed, help the organization monitor progress toward strategic goals, and communicate expectations.

5. Cause and Effect Linkages
Objectives are related to one another through cause and effect relationships. The cause and effect linkages are similar to “if-then” statements. For example, if an airline decreases the on-ground turn-around time (objective 1), then the airline will require fewer planes (objective 2) and customers will be more satisfied with on-time take off (objective 3)and corporate profitability will increase (objective 4). These cause and effect linkages should be explicit.

6. Strategic Initiatives
Strategic initiatives are those action programs (discretionary investments or projects) that drive strategic performance. These are the activities that groups will focus on to ensure attainment of strategic results. All initiatives underway in an organization should be aligned with the strategy in the Balanced Scorecard.